EVENT REFUND AND TRANSFER POLICY
TRANSFER TO ANOTHER PERSON – To transfer your ticket to another person, e-mailing our OPS team at events@echelonfront.com. To ensure the event certifications and materials are printed properly for each attendee, we request that a transfer to another person is executed thirty (30) business days prior to the start of the event.
TRANSFER TO ANOTHER EVENT – If you are no longer able to attend the event for which you are registered, you are allowed a one-time transfer to another DATE of the same event so long as tickets for that event are still available. This must be requested in writing by e-mail to events@echelonfront.com at least sixty -days (60) days prior to the start of the event for which you are registered.
REFUND – If you are no longer able to attend the event you are registered for and are not able to TRANSFER your registration to another person or to another event, please submit in writing via email to events@echelonfront.com to request a refund. We offer the following options for a refund:
- If canceled at least ninety (90) business days prior to the start of the event, a full refund (less the administrative fee) will be refunded.
- If canceled at thirty (30) business days prior to the start of the event, 70% of the registration fee (less the administrative fee) will be refunded.
- No refunds will be offered within thirty (30) business days of the engagement. For extenuating circumstances, please email us for consideration at events@echelonfront.com.
Administrative Fee - All refunds are subject to a 5% administrative fee.
FORCE MAJEURE – In the event Echelon Front is prevented from carrying out its obligations as it pertains to the event you registered for as a result of any cause beyond its control, or such event cannot be held or does not occur due to acts of God, strikes, labor disputes, government requisitions, restrictions or regulations on travel, hotel or facility availability, commodities or supplies, war or apparent act of war, terrorism, disaster, civil disorder, epidemic or pandemic, curtailment or restriction on transportation facilities, or any other comparable calamity, casualty or condition (collectively a “Force Majeure”) Echelon Front shall have the right to terminate the affected Conference without liability and shall be relieved of its obligations to Registrant.
If the affected event is terminated due to a Force Majeure occurrence before the first day of the Conference, then Echelon Front will reschedule the affected event, if and as practical under the circumstances, and your registration fee will be applied to the rescheduled Event. If you are unable to attend the rescheduled Event, then you may transfer registration fee you paid, upon written notification to Echelon Front at events@echelonfront.com, towards another event or you may transfer to another individual in your place, so long as space is still available. Echelon Front reserves the right, at its discretion, to approve or deny such registration fee transfer requests. Additionally, Echelon Front does not assume responsibility for any additional costs, charges, or expenses; to include, charges made for travel and lodging.