Return & Transfer Policy
MUSTER Event Refund and Cancellation Policy
TRANSFER TO ANOTHER PERSON – Registration can be transferred to another person easily online using the order number provided on your receipt. To ensure the event certifications and materials are printed properly for each attendee, we request that a transfer to another person is executed five (5) business days prior to the start of the event. You can also request assistance with this by emailing our OPS team at firstname.lastname@example.org.
TRANSFER TO ANOTHER MUSTER – If you can no longer attend the MUSTER event you are registered for, your registration can be transferred to another MUSTER Event so long as tickets for that event are still available. Submit this request in writing by email to email@example.com at least thirty -days (30) days before the start of the event for which you are registered.
REFUND – If you are no longer able to attend the MUSTER event you are registered for and are not able to TRANSFER your registration to another person or another MUSTER event, please submit in writing via email to firstname.lastname@example.org a request for a refund. We offer the following options for a refund:
Administrative Fee: All refunds are subject to a $175.00 administrative fee.
If canceled at least eight (8) weeks before the start of the event, a full refund (less the administrative fee) will be refunded.
If canceled at least four (4) weeks before the start of the event, 70% of the registration fee (less the administrative fee) will be refunded.
No refunds will be offered within four (4) weeks of the engagement. For extenuating circumstances, please email us for consideration at email@example.com.
FORCE MAJEURE– If Echelon Front is prevented from carrying out its obligations as it pertains to the MUSTER Event you registered for as a result of any cause beyond its control, or such event cannot be held or does not occur due to acts of God, strikes, labor disputes, government requisitions, restrictions or regulations on travel, hotel or facility availability, commodities or supplies, war or apparent act of war, terrorism, disaster, civil disorder, epidemic or pandemic, curtailment or restriction on transportation facilities, or any other comparable calamity, casualty or condition (collectively a “Force Majeure”) Echelon Front shall have the right to terminate the affected Conference without liability and shall be relieved of its obligations to the registrant.
If the affected MUSTER Event is terminated due to a Force Majeure occurrence before the first day of the Conference, Echelon Front will reschedule the affected MUSTER Event if and as practical under the circumstances, and your registration fee will be applied to the rescheduled Event. If you are unable to attend the rescheduled Event, then you may transfer the registration fee you paid, upon written notification to Echelon Front at firstname.lastname@example.org towards another MUSTER Event you may transfer to another individual in your place, so long as space is still available. Echelon Front reserves the right, at its discretion, to approve or deny such registration fee transfer requests. Additionally, Echelon Front does not assume responsibility for any additional costs, charges, or expenses, including charges made for travel and lodging.
I registered for the event on behalf of someone else. How do I get this ticket updated with the correct attendee information?
• YOUR name (first and last)
• Order number (if you have it)
• The first and last name for the actual registrant
• Email address for the actual registrant
Do I need to have a physical copy of the ticket printed when registering on-site?
I registered but I am no longer able to attend. Am I able to get a refund?
We currently do not extend refunds for events. For those that notify us of a conflict AT LEAST 30 days prior to the event, we will honor a TRANSFER of your ticket to a future MUSTER event. For extenuating circumstances, please email us.
I need a copy of my order receipt. How can I obtain this?
First be sure to check your junk/spam mailbox as the order receipt will be emailed to you direct from Echelon Front. If you are unable to find this, simply email us and we will send you a PDF copy of your order receipt.
Email us with:
• Your name (first and last)
• Your order number (if available)
Do you offer a payment plan for purchasing a ticket?
Can I pay for my ticket via check/purchase order/ACH transfer?
We can issue you an order invoice for payment via check, purchase order or ACH transfer. Once the invoice is sent, your ticket(s) will be placed on HOLD until payment has been received. Your ticket(s) will be emailed once payment has been recorded.
To receive an invoice, please email us with:
• Your Name and Email
• Company Name (if applicable)
• Address and/or phone number
• # of tickets
• Type of payment to be made (check, PO or ACH transfer)
I registered for a group of tickets that are now in my name. How can I get this updated to include each of my team members separately?
An email will be sent to the group lead (whoever placed the original order) to obtain the name (first and last) and the emails for the other members of your group. Once received, we will update the tickets in our system and each member will receive an email with their ticket.
DEFAULT AGGRESSIVE: Upon placing your group order, email us with the names (first and last) and emails of those in your group and we will update accordingly.
How can I convince my boss to send me to a MUSTER?
Download and share the CREATING LEADERS AT EVERY LEVEL informational kit.
Why should I send my subordinate leaders to a MUSTER?
Email comms. Should I be getting emails from the Echelon Front team? I haven’t received any emails since registering. How do I rectify this?
Upon registration, you will receive an email from both our ticket system and from Muster@echelonfront.com with some additional information. As we near the event, additional emails will be sent with updated information. If you have not received any emails from us, please first check your junk/spam mailbox. You can also email us and we will ensure your information is up to date in our system.
Will I receive a Certificate of Completion?
Gi? No Gi? What do I wear?
A Gi is NOT necessary. Regular athletic pants, shorts, and tops are acceptable. Long sleeve shirts or rash guards are helpful but not required. No shoes or socks on the mats.
Can I attend the ‘Intro to BJJ’ if I have never trained before?
I am experienced in BJJ. Will I have an opportunity to roll with others or is this simply an introductory class?
INTRO TO BRAZILIAN JIU JITSU (BJJ)
PT SESSIONS (#0445 CLUB)
What does the morning PT entail?
- Light jogging or walking (to and from the PT location)
- Body weight exercises (burpees, lunges, squats, flutter kicks, jumping jacks, push-ups etc)
- Timed circuits in large groups with an EF instructor at each circuit